| Description |
• Act as the primary interface for clients, conducting regular governance calls, sharing updates, and proactively addressing concerns or risks.
• Collaborate with Operations Managers to ensure timely and effective delivery, tracking SLAs and ensuring commitments are consistently met.
• Partner with Quality Assurance Leads to review quality metrics, incorporate client feedback, and drive continuous service improvement.
• Identify and drive revenue growth opportunities through up-selling and cross-selling of additional services aligned to client needs.
|
