| Description |
One of our clients, a rapidly growing RCC (Remote Capability Centre) that offers professional services in cross-functional solutions (Finance, HR, Tech, and Marketing), is looking for a seasoned Customer Success Manager.
Key Responsibilities
• Own end-to-end client relationship management, ensuring high satisfaction, retention, and
alignment with client expectations across all service lines.
• Act as the primary interface for clients, conducting regular governance calls, sharing updates,
and proactively addressing concerns or risks.
• Collaborate with Operations Managers to ensure timely and effective delivery, tracking SLAs
and ensuring commitments are consistently met.
• Partner with Quality Assurance Leads to review quality metrics, incorporate client feedback,
and drive continuous service improvement.
• Identify and drive revenue growth opportunities through up-selling and cross-selling of
additional services aligned to client needs.
Shift timings: 4:00 PM to 1:00 AM IST (Monday to Friday) |
